It Apprentice

About the role

Junior IT Support & Systems Administrator 🚀

Are you a tech-savvy individual with a passion for problem-solving and a knack for keeping things running smoothly? Join our dynamic team as a Junior IT Support & Systems Administrator! This is your chance to dive deep into the world of IT, working closely with our Technology Manager and making a real impact. 💻

What you'll be doing:

• Be the go-to person for day-to-day communication with our Managed Service Provider, ensuring everything is in sync. 🤝
• Log, track, and escalate IT issues like a pro, making sure they get resolved ASAP. ⏳
• Keep a sharp eye on outstanding support requests, flagging any delays to the Technology Manager. 👀
• Help manage our supplier performance, keeping things efficient and effective. ✅
• Support users by ensuring their IT issues are completely resolved. 💪
• Maintain important documentation for systems, users, IT and Data policies, and assets. 📝
• Team up with the Technology Manager and our cybersecurity partner on security activities and recommendations. 🛡️
• Help implement exciting new security recommendations. 🔥
• Assist in evaluating and testing approved AI tools and simple automation opportunities. 🤖
• Promptly report suspected security incidents and help with agreed response activities under supervision. 🚨
• Spot opportunities to make our systems and processes even better. ✨
• Help build and deliver our business AI strategy. 🧠
• Support internal projects related to systems or data. 📁
• Act as a vital link between our technical suppliers and business users. 🔗

If you're eager to learn, thrive in a fast-paced environment, and want to grow your IT career, we want to hear from you! 🌟

Key responsibilities

• Support day-to-day communication with the Managed Service Provider.
• Log, track, and escalate IT issues.
• Support users by ensuring issues are followed through to completion.
• Maintain documentation of systems, users, IT and Data policies and assets.
• Assist with agreed security activities and recommendations.