Customer Service Apprentice & Social Media Support

About the role

Client & Content Assistant 🚀

Are you a whiz at keeping things organized and communicating like a pro? We're looking for a dynamic Client & Content Assistant to join our awesome team! This is your chance to dive into the exciting world of client relations and content creation, working closely with our clients and internal teams. You'll be the go-to person for ensuring our projects run smoothly and our online presence is on point. Get ready to make an impact! ✨

What you'll be doing:

• Being the main point of contact for clients via phone, email, and WhatsApp – keeping those communication lines open! 📞💬
• Chasing down essential website content, killer photos, sleek logos, and all the other goodies needed to make projects shine. 📸
• Mastering the art of organization by managing client files, photos, and all project assets. 📂
• Keeping our client and project records spick and span – accuracy is key! ✍️
• Keeping a hawk eye on outstanding tasks and project momentum, making sure we're always moving forward. 🏃‍♀️
• Being the bridge, smoothly passing information between our clients and our internal super-teams. 🌉
• Lending a hand with general project and administrative duties – no task too small! 💪
• Fueling our social media fire by researching, preparing, and organizing content. 🧠
• Scouting for the perfect photos, crucial information, and fresh content ideas to keep our feed buzzing. 💡
• Teaming up with our Social Media specialist to help schedule and manage our social media calendar. 📅
• Contributing to the creation of engaging content for our social media channels – show us your creativity! 🎨

Ready to join the adventure? Apply now! 🎉

Key responsibilities

• Communicating with clients by phone, email and WhatsApp
• Organising client files, photographs and project assets
• Keeping client and project records up to date
• Helping track outstanding actions and project progress
• Helping the social media team research, prepare and organise content