Tui Retail Apprentice

About the role

🌟 Customer Experience Champion at TUI! 🌟

Ready to bring your awesome personality to work and make people's holiday dreams a reality? ✨ TUI is all about creating unforgettable experiences, and we're looking for enthusiastic individuals like you to join our team!

What you'll be doing:

• Be the Vibe: Use your natural charm and positive energy to connect with customers and colleagues. We believe in respect, fun, and creating a fantastic atmosphere! 🎉
• Tech-Savvy Travel Expert: Technology is constantly upgrading, and so are we! We'll equip you with the latest tools and training so you can confidently understand our customers, answer their questions, and paint a vivid picture of their perfect holiday. 🚀 Get ready to boost customer loyalty!
• Problem-Solving Pro: Things don't always go perfectly, and that's okay! You'll have a supportive network ready to help you investigate and resolve any queries or complaints, turning challenges into opportunities. 🤝
• Embrace the Adventure: This is a fast-paced, customer-focused role. We want you to embrace change and thrive on the exciting challenges that come your way. 🎢
• Smash Your Goals: We love seeing our team succeed! Your drive to achieve will help you surpass sales and service targets – we call it 'Smashing Your Targets'! 🎯

If you're ready to bring your personality, learn new skills, and have a blast while helping people plan their dream getaways, TUI is the place for you! Apply now! 👇

Key responsibilities

• Inspire and respect customers and colleagues
• Understand customers and adapt style to answer questions
• Improve customer loyalty
• Investigate and resolve customer questions or complaints
• Exceed sales and service objectives