Business Admin Apprentice

About the role

Receptionist Rockstar 🌟

Are you a people person with a knack for organization and a desire to make a real difference? We're on the hunt for a super-efficient and friendly Receptionist to be the first point of contact for our patients and visitors. 🏥

What you'll be doing:

• Be the Voice of Welcome: Provide a super helpful, welcoming, and efficient phone and in-person experience for everyone who contacts us. 📞
• Handle the Dough: Inform patients about any charges for non-NHS services, take payments, and issue receipts. 💰
• Prescription Pro: Accept and process repeat prescription requests accurately and following our procedures. 📝
• Sample Supervisor: Safely accept and store patient samples for the lab, making sure they're perfectly labeled. 🔬
• Phlebotomy Support: Help get pathology test requests ready for our phlebotomy team.
• Phone Master: Get our phone system up and running daily and handle all incoming and outgoing calls smoothly. Expect to be the friendly voice that makes a fantastic first impression.
• Home Visit Hero: Take down all the important details for home visit requests and pass them on to the right doctor. 🏡
• Message Maestro: Divert calls, take accurate messages, and ensure they reach the right person swiftly. ✉️
• Appointment Ace: Manage our appointment system like a pro, booking immediate and future appointments for patients over the phone and in person.
• Admin All-Star: Alongside your reception duties, you might be asked to help with essential admin tasks like filing, photocopying, managing stationery, and handling mail. 📦
• Letter & Email Legend: Create standard patient letters and emails as requested by clinical staff, keeping patient records updated, and assisting with audits or contractual needs. 💻

If you're ready to be an essential part of our team and bring your positive energy, apply now! ✨

Key responsibilities

• Provide reception and front-line service to patients and visitors, handling queries, payments, and various requests.
• Operate and manage the practice telephone system, including call handling, message taking, and diverting calls.
• Efficiently manage and process patient appointments using the practice's appointment system.
• Perform routine administrative tasks such as filing, photocopying, managing stationery, and handling correspondence.
• Maintain patient records and support practice compliance requirements, including processing pathology requests.

Entry requirements

GCSE in: (English (grade C/4), Maths (grade C/4))