Business Admin Apprenticeship

About the role

Job Title: Clinical Support Assistant 🩺

Are you ready to kickstart your healthcare career? We're on the lookout for enthusiastic individuals to join our tight-knit, experienced nursing and GP support squad. This is a prime chance to dive into the world of patient care and sharpen your clinical skills. If you're a whiz at venepuncture (aka drawing blood 💉) and feel confident handling essential clinical tasks like ECGs and blood pressure monitoring, we want to hear from you!

What you'll be doing:

• Juggling the phone and booking appointments like a pro 🗓️
• Handling patient questions and queries, whether it's a call or a chat at the front desk 🙋‍♀️
• Keeping our main inbox organised and making sure every email gets a response 📧
• Digitising important hospital docs by scanning them into patient records 📄
• Welcoming new patients and getting them set up 🤝
• Connecting with patients to arrange crucial follow-up tests or appointments on behalf of our GPs 📞
• Being the friendly face at reception, checking patients in, booking appointments, handing out prescriptions, and answering any questions they might have! 👋

Bonus points if you've got skills in:

• Phlebotomy (fancy term for blood drawing!) 🩸
• Blood pressure monitoring 💪
• ECGs (electrocardiograms) ❤️
• Chronic Disease Management
• Diabetic Foot Checks 🦶
• Vitamin B12 Injections 💉

Key responsibilities

• Managing patient reception, appointments, and general enquiries.
• Performing administrative tasks, including email management and scanning patient records.
• Registering new patients.
• Contacting patients on behalf of GPs to arrange further tests / appointments.
• Assisting with basic clinical duties such as venepuncture, ECGs, and blood pressure monitoring.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))