Customer Experience Administrator Apprentice

About the role

🚀 Customer Success Champion 🚀

We're on the hunt for a driven and organized individual to join our awesome team as a Customer Success Champion! If you're a natural communicator who loves making people happy and thrives in a fast-paced environment, this role is for you. You'll be the go-to person for our customers, ensuring they have an epic experience with us. 😎

What you'll be doing:

• Be the voice of our brand, handling customer questions and concerns like a boss, both on email and phone. 📞📧
• Process customer orders like a ninja – fast, accurate, and keeping everyone in the loop. 📦
• Craft killer quotations and handle any tweaks with precision. ✍️
• Build awesome, lasting relationships with our customers, becoming their main point of contact and a trusted advisor. 🤗
• Team up with our internal squads to crush any challenges and make sure everything runs smoother than butter. 🤝
• Keep an eye on customer activity to spot ways we can level up our service and support. 👀
• Provide slick updates on service calls and follow up like a champ to guarantee customer satisfaction. ✅
• Keep our records super clean and organized – think customer interactions, orders, and all the important deets. 📊
• Bring your brilliant ideas to the table to make our processes, customer experiences, and team performance even more epic! ✨
• Know when to call in the cavalry (aka, escalate tricky issues to your supervisor). 🦸

What we're looking for:

• You're ready to dive in and learn! 💪
• Excellent communication skills – you can chat with anyone. 🗣️
• Super organized and detail-oriented. 🧐
• A team player who loves collaborating. 👯
• A proactive problem-solver who's always looking for ways to improve. 🤔
• Reliable and able to manage your workload like a pro. ⏱️

Key responsibilities

• Handle customer enquiries via email and phone, responding promptly and professionally
• Process customer orders accurately and efficiently, ensuring timely updates
• Prepare quotations and process amendments with attention to detail
• Build and maintain strong relationships with customers, acting as a main point of contact for accounts
• Collaborate with internal teams to resolve issues and ensure smooth workflows