Apprentice Customer Service

About the role

We're on the hunt for a motivated individual to join our IT Support team! 🚀 This role is all about being the first point of contact for our users, providing awesome support through phone calls, emails, and remote tools. 📞📧 You'll also be a pro at logging and managing support tickets, helping us keep everything organized. 📝 Plus, you'll get hands-on experience maintaining crucial technical documents and asset inventories. 📚 And don't forget, you'll be a guardian of our IT security practices and help us stay compliant. 💪

Key responsibilities

• Providing front-line support via phone, email and remote tools
• Logging and managing support tickets
• Learning to maintain technical documents and asset inventories
• Upholding IT security practices and supporting compliance