Test Centre Administrator Apprentice

About the role

🌟 Your Chance to Make a Real Difference! 🌟

Join our passionate and tight-knit team as you help people navigate a super important chapter in their lives. If you're all about supporting customers on their learning and assessment journey, this is the role for you!

As a key part of our test centre crew, you'll be:

📞 Making and taking calls and emails

❓ Handling incoming questions with a smile

👋 Welcoming, greeting, and checking in candidates

🛡️ Performing essential security checks

🆔 Verifying personal identification and explaining exam rules

💻 Troubleshooting technical glitches with our IT wizards

🔒 Maintaining strict confidentiality and professionalism with sensitive data

✅ Adhering to all exam security procedures and company policies with sharp judgment

👀 Invigilating candidates during their exams (yes, even online ones!)

📚 Completing mandatory training through our awesome in-house system

✍️ Tackling other admin tasks as they pop up

Come be a hero in our vibrant team! ✨

Key responsibilities

• Make and receive calls and emails
• Handle incoming enquiries
• Welcome, greet and check in customers/test-taking candidates
• Carry out security checks on candidates
• Verify customer/candidate personal identification documents