Tui Retail Apprentice

About the role

TUI is looking for energetic and customer-focused individuals to join our team! 🚀 If you’re looking for a role where you can bring your personality to work, inspire those around you, and have a genuinely good time while doing it, this is for you. 😎

Technology is constantly changing, and so are we! At TUI, we equip you with the latest tools and training so you can confidently connect with our customers, share your passion for travel, and bring dream holidays to life. ✨ You'll develop the skills and knowledge to answer questions, build loyalty, and create unforgettable experiences.

Things don’t always go perfectly, and that’s okay! You’ll have a fantastic support network ready to help you tackle any queries or resolve issues, turning challenges into opportunities. 💪 We thrive on change and welcome the excitement that comes with a dynamic, customer-centric environment.

Ready to make an impact? We're looking for individuals with the drive to exceed expectations and ‘Smash Your Targets’ in sales and service. 💯 Come join TUI and help us create amazing holiday memories! ✈️🌍

Key responsibilities

• Inspire and respect customers and colleagues
• Understand customer needs and adapt communication style to assist with queries
• Investigate and resolve customer questions or complaints
• Embrace change and challenges inherent in a customer-focused role
• Achieve and exceed sales and service objectives