Admin Clerk And Reception Apprentice (fixed Term Contract 18 Months)

About the role

Customer Service & Admin Rockstar 🚀 (GP Surgery)

Looking for a friendly, organised individual to join our fast-paced GP surgery team! If you're a whiz with phones and computers, have a calm vibe even when things get hectic, and love helping people, this could be your jam. 😎

What you'll be doing:

• Crushing it on the phone – answering calls and making them too! 📞
• Mastering appointment scheduling and booking follow-ups for our amazing patients. 🗓️
• Helping patients navigate Triage Forms like a pro. ✅
• Being the first point of contact for patients during surgery clinics – all smiles and helpful vibes! 😊
• Directing patients and visitors to the right places (Signposting). ➡️
• Digitally organising documents: scanning and tagging letters. 🗂️
• Verifying patient identification – keeping things secure! 🆔
• Keeping our medical records up-to-date and organised. 💻
• Filing both incoming letters and patient records. 📦
• Tackling other general office admin tasks to keep the surgery running smoothly. ✨

We've got your back! All the training you need will be provided. 💪

Key responsibilities

• Answering/making phonecalls
• Making appointments and calling patients to book appointments for follow up
• Helping patients with Triage Forms
• Liaising with patients face to face in surgery clinic times
• Signposting

Entry requirements

GCSE in: (English (grade 4/C/Functional Skills Level 2), Maths (grade 4/C/Functional Skills Level 2))