Apprentice Practice Services Advisor

About the role

Reception Administrator 🏥

Are you organized, a great communicator, and ready to jump into a dynamic role? We're looking for a Reception Administrator to be the friendly face and efficient brain of our practice! This is your chance to make a real impact and gain valuable experience. 🌟

What you'll be doing:

• Be the First Point of Contact: Provide a top-notch reception service for all patients and visitors. Think welcoming vibes and smooth operations! 👋
• Master the Schedule: Manage and monitor our appointment system like a pro. 📅
• Handle Requests: Process appointment requests via phone, in person, and online. You'll be connecting people with the care they need. 📞💻
• Connect and Confirm: Reach out to patients to book follow-up appointments, including those for family planning and minor surgery. You'll be a key part of their care journey. 💖
• Phone Guru: Answer incoming calls, transfer them with ease, and handle caller requests efficiently. 🗣️
• Guide and Direct: Help patients find the right service for their needs, acting as their go-to signposter. 🗺️
• Communicate Effectively: Initiate contact and respond to requests from patients, our amazing team, and external organizations. 🤝
• Data Superstar: Clinically code data on EMIS and input patient information for new and temporary registrations. Accuracy is key! 📈
• Record Keeper: Enter data into patients' healthcare records as needed, ensuring everything is up-to-date. ✍️
• Information Navigator: Direct requests for information, like SARs, insurance/solicitor letters, and DVLA forms, to the right administrative hands. 📂
• Query Champion: Manage all incoming queries efficiently and professionally. You've got this! ✨
• Keep it Tidy: Maintain a clean, organized, and effective workspace. A clear desk means a clear mind! 🧼
• Support Squad: Assist clinical staff with general tasks as requested. Teamwork makes the dream work! 💪
• Opening & Closing: Complete opening and closing procedures for the practice, ensuring everything is ready for the day and secure at night. ☀️🌙

Key responsibilities

• Provide effective reception services to patients and visitors.
• Manage the practice appointment system and process requests.
• Perform data entry, including clinical coding and patient registrations.
• Handle incoming communications and respond to patient queries.
• Support clinical staff and complete administrative procedures.

Entry requirements

GCSE in: (English (grade 4), Mathematics (grade 4))