Apprentice Practice Services Advisor

About the role

Receptionist Rockstar Wanted! 🌟 Join Our Awesome Team!

Are you ready to be the friendly face and organizational wizard our practice needs? We're on the hunt for a superstar Receptionist to keep our patient experience top-notch and our operations running smoother than a fresh Spotify playlist. 🎶

Here's the Deal:

• Be the Ultimate Welcoming Committee: 👋 Make sure every patient and visitor feels right at home from the moment they step in.
• Master of the Schedule: 🗓️ Keep our appointment system on point and make sure everyone gets the slots they need.
• Appointment Guru: 📲 Handle appointment requests like a boss – whether it's in person, on the phone, or via email. Plus, you'll be reaching out to patients for follow-ups, including those for family planning and minor surgery.
• Phone Phenomenon: 📞 Answer calls with a smile, connect people to the right place, and handle requests like a pro.
• Navigate & Direct: 🗺️ Help patients find exactly what they need, guiding them to the best service.
• Communication Champion: 💬 Be the go-to for messages and requests from patients, our amazing team, and external folks.
• Data Dynamo: 💻 Accurately code patient information on EMIS and ensure all new and temporary registrations are spot-on.
• Record Keeper Extraordinaire: ✍️ Input crucial patient data into their healthcare records.
• Information Navigator: 📦 Route information requests like SARs, insurance/solicitor letters, and DVLA forms to the right administrative hands.
• Query Conqueror: 🚀 Tackle all incoming queries with efficiency and a can-do attitude.
• Tidy & Together: ✨ Keep your workspace clean, organized, and ready for action.
• Clinical Support Star: ⭐ Assist our clinical staff with any general tasks they throw your way.
• Opening & Closing Ace: 🔑 Master our opening and closing procedures like a seasoned pro.

Ready to make a real difference and be part of something great? Apply now! ✨

Key responsibilities

• Provide effective reception services and manage patient enquiries
• Maintain and monitor practice appointment systems
• Process patient data entry, clinical coding, and record maintenance
• Support clinical staff with general administrative tasks
• Maintain an organised working environment and complete operational procedures

Entry requirements

GCSE in: (English (grade 4), Mathematics (grade 4))