Apprentice Medical Receptionist
The Market Surgery · East Of England · NR11 6BW
About the role
Receptionist - Health Services 🏥
Ready to kickstart your career in healthcare? We're looking for a motivated Receptionist to be the friendly face and organizational backbone of our practice. You'll be at the heart of our patient experience, ensuring smooth operations and top-notch administrative support. This role is all about managing patient information, coordinating appointments, and keeping our clinic running like a well-oiled machine. 🚀
What You'll Be Doing:
- Patient Records Pro: Accurately input and manage patient information in our clinical system. ✍️
- Appointment Guru: Master our appointment system, handling personal, phone, and online requests. 📅
- Communication Champion: Answer calls, transfer them like a pro, or handle requests directly. You'll be the first point of contact! 📞
- Information Navigator: Guide patients to the right services and respond to requests from patients, team members, and external agencies. 🗺️
- Admin Ace: Photocopy documentation, handle data entry for new and temporary registrations, and input healthcare record data. 📊
- Query Handler: Efficiently manage and direct requests like DSARs, insurance/solicitor letters, and DVLA forms to the administrative team. 📧
- System Searcher: Perform system searches as needed. 🔍
- Support Star: Assist clinical staff with general administrative tasks and contribute to the smooth running of the practice. ✨
- Team Player: Be an integral part of our general practice team, embracing our collaborative environment. 🤝
- Chaperone Duty: Act as a chaperone when required.
- Compliance Crusader: Stay updated on legislation and adhere to our safeguarding policies. ✅
- Service Supporter: Contribute to the delivery of enhanced services and other practice requirements. 💯
- Learning Leader: Undertake all mandatory training and induction programs. 🎓
- Quality Advocate: Embrace clinical governance and contribute to continuous improvement.
- Workspace Wizard: Maintain a clean, tidy, and effective working area. 🌟
- Growth-Oriented: Participate in regular formal appraisals and performance reviews to set and track development goals. 📈
What You Bring:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems.
- A positive attitude and a willingness to learn.
- Ability to work efficiently in a fast-paced environment.
This role involves a variety of administrative duties and may occasionally require you to take on additional tasks depending on workload and staffing. We're excited to find someone who is eager to grow with us! 🌱
Key responsibilities
- Accurately detail information on patient records within the clinical system
- Process requests for appointments
- Answer incoming phone calls and manage caller requests appropriately
- Provide administrative support to clinical staff
- Signpost patients to the correct service and manage general queries
Entry requirements
GCSE in: (English (grade 4), Maths (grade 4))