Customer Service Assistant Apprentice

About the role

Customer Experience Champion 🏒✨

Are you passionate about hockey and ready to level up your career? We're looking for dynamic individuals to join our team as Customer Experience Champions! If you love connecting with people, have a knack for problem-solving, and want to be part of a fast-paced, exciting retail environment, this role is for you!

What you'll be doing:

• Be the Go-To Guru: Deliver top-notch customer service in-store, over the phone, and through email. 🌟 You'll be the friendly face and voice, helping customers find exactly what they need.
• Product Pro: Offer expert advice on our awesome hockey gear, guide customers on sizing, and make killer recommendations. 💯
• Order Ace: Process sales, returns, exchanges, and handle all customer inquiries with speed and accuracy. 🚀
• Relationship Builder: Forge strong connections with our customers and always keep it professional and positive. 😊
• Issue Solver: Tackle customer challenges head-on and know when to escalate for the best outcome. 🤝
• Record Keeper: Keep customer and order details super organized and accurate. 📝
• Merchandising Master: Help keep our shelves stocked and looking amazing, ensuring our store is always inviting. 🤩
• Event Support: Jump in to help with promotional events, teamwear fittings, and those super busy retail rushes. 🎉
• Pick, Pack, & Ship Superstar: Accurately prepare customer orders for quick and reliable delivery. Your care ensures customer satisfaction! 📦💨
• Team Player: Work closely with our customer service and retail crews to resolve stock issues and ensure customers get what they need, when they need it. 🤝
• Stock Savvy: Assist with keeping our stock systems organized and efficient so products are always easy to find. 📍
• Delivery Driver's Helper: Support with incoming stock deliveries and inventory checks to keep our product levels spot on. 🚚
• Overall Awesome Contributor: Help us create a smooth, efficient, and genuinely positive experience for every single customer! 👍

Key responsibilities

• Deliver excellent customer service in person, over the phone, and via email
• Process customer orders, returns, exchanges, and enquiries efficiently
• Maintain accurate customer and order records
• Replenish stock and maintain high visual merchandising standards
• Accurately pick, pack, and dispatch customer orders

Entry requirements

GCSE in: (English (grade 3 or above), Maths (grade 3 or above))