It Customer Support Apprentice

About the role

Junior Support Specialist 🚀

Are you ready to kickstart your career in tech and make a real difference? We're looking for enthusiastic individuals to join our team and help schools navigate their Management Information Systems (MIS). This is a fantastic opportunity to gain hands-on experience and develop valuable skills!

What you'll be doing:

• Be a tech superhero 🦸: Provide top-notch support to schools via phone, email, and remote tools.
• Master problem-solving 💡: Log and track customer queries, turning challenges into solutions.
• Team up and learn 💪: Assist in identifying and fixing common tech issues with guidance from our experienced team.
• Get creative with data 📊: Help test, design, and distribute insightful reports.
• Level up your knowledge 🧠: Participate in training sessions and dive into online resources and webinars.
• Become a documentation wiz ✍️: Contribute to creating and updating helpful guides and documentation.
• Lend a hand 👋: Support colleagues with various administrative and day-to-day tasks.
• Understand the education world 🏫: Commit to learning about school processes, data protection, and education standards.
• Be a pro 🙌: Adhere to all company policies, including health & safety and equality practices.

If you're eager to learn, a natural problem-solver, and excited about the education sector, we want to hear from you! ✨

Key responsibilities

• Learn to support schools using their MIS systems via phone, email, and remote support tools
• Log customer queries and track support tickets through to resolution
• Assist in identifying and resolving common technical issues
• Help test, design and distribute reports
• Assist with creating and updating help guides and documentation

Entry requirements

GCSE in: (English (grade 3/D), Maths (grade 3/D))