B&q Customer Advisor Apprenticeship

About the role

Join our awesome B&Q crew and be you! 🤩 We're all about building a diverse team that reflects the amazing communities we serve, so everyone feels welcome and has a fair shot. 💪

Your day-to-day will be all about crushing it with our customers! 🌟

• Be a Customer Champion: Proactively chat with customers, understand what they're looking for, and find them the perfect solutions. 🗣️
• Team Player Extraordinaire: Collaborate with your store mates, lending a hand and making sure everyone's supported. 🤝
• Problem Solver Pro: Turn tricky situations into win-win scenarios for our customers. ✨
• Feedback Fanatic: Gather customer insights, share them with the management team, and help us level up our service. 🚀
• Sales Superstar: Use all the tools and systems available to boost those sales! 💰
• Process Pro: Get a solid grip on all the important procedures for your role and the store. 💯
• Safety First: Always act responsibly and follow all safety and legal guidelines. 🛡️
• Policy Power: Stick to all relevant policies and procedures. ✅
• Go the Extra Mile: You might be asked to help out with other tasks as needed. 🏃‍♀️

What's in it for you? We know wellness is personal, so we've got your back! 🙌

• Great Pay: UK Notional hourly rate £12.71 🤑
• Pension Goals: An award-winning pension scheme to help you save for the future. 📈
• ShareSave: Get involved with ShareSave options. 🌟
• Holiday Heaven: 6.6 weeks of holiday to recharge. 🌴
• Support System: Employee Assistance Programme for when you need it. ❤️
• Shopping Sprees: Awesome employee discounts. 🛍️
• Wellbeing Perks: Loads of colleague wellbeing benefits to keep you feeling your best. 😊

Plus, you'll be working towards your Level 2 Customer Service Practitioner qualification alongside your daily tasks. 🎓 It's a win-win! 🎉

Key responsibilities

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback, share it with managers and use it to improve service