Customer Service Assistant Apprentice

About the role

Customer Service Level 2 Apprentice 🚀

Ready to kickstart your career in customer service? Join our team as a Customer Service Level 2 Apprentice and dive into a role where you'll be the go-to person for our amazing customers! ✨ Your typical day is all about making people happy and keeping our business running like a well-oiled machine. ⚙️

What You'll Be Doing:

• 📞 Reaching out to awesome potential and existing clients.
• 📚 Keeping our essential database sparkling with up-to-date info.
• 🛠️ Using cool tools and tech to nail customer needs.
• 🧠 Becoming a pro on our services to chat with potential clients.
• 🌍 Understanding international markets to help with daily briefs and client chats.
• ⚖️ Learning the ropes on important regulations and legislations.
• 💬 Delivering top-notch customer service across all communication channels.
• 💻 Mastering the full Microsoft suite for all your daily tasks.
• 💡 Giving clients advice, guidance, and support while managing their expectations.
• 🗺️ Understanding the entire customer journey, from start to finish.
• 🤝 Collaborating with other departments to get tasks done accurately and efficiently.
• 📊 Researching customer behaviors, including what makes them loyal, emotional, and culturally aware.

Your apprenticeship will be super varied and exciting, giving you tons of chances to build awesome customer service skills while helping our business shine! 🌟

Key responsibilities

• Provide excellent customer service via all communication platforms
• Call potential and existing clients
• Keep up to date with an essential database
• Provide clients with advice, guidance and support whilst managing their expectations
• Work closely with other departments to ensure tasks are managed accurately and efficiently