Customer Service Apprentice

About the role

Patient Services Administrator - We're Hiring!

Are you a friendly, organized, and confident individual ready to dive into a role that makes a real difference? Join our team as a Patient Services Administrator and be the first point of contact for our valued patients! 🌟

What You'll Be Doing:

• Greeting patients and visitors with a warm and helpful vibe, both in person at our reception desk and over the phone. 👋
• Expertly guiding patients to the perfect clinician or service they need. 🧭
• Providing essential administrative support to keep things running smoothly. ⚙️
• Keeping patient records up-to-date and accurate using our computer systems. 💻
• Ensuring all correspondence, reports, and results are filed promptly, so we always have the latest info. 📁
• Becoming a pro on all our Practice procedures and policies. 📚
• Being a rockstar team player and showing up for all mandatory staff training. 🤝
• Taking charge of your own professional growth and development. 🌱
• Handling patient information and data with the highest level of confidence and confidentiality, following our strict policies. 🔒

Ready to Make an Impact? Apply Now!

Key responsibilities

• Supporting patients face to face on the front reception desk and over the telephone
• Welcoming patients and visitors
• Signposting patients to the right clinician or service
• Provide administrative support
• Entering information into patients records by computer

Entry requirements

GCSE in: (English (grade 4 - 9), Maths (grade 4 - 9))