Customer Service Advisor Apprenticeship - Brindley Mazda Wolverhampton

About the role

🚗 Vehicle Service Advisor: Level Up Your Customer Service Game! 🚀

Are you ready to dive into the fast-paced world of automotive service and become the go-to person for our customers? We're looking for motivated individuals to join our team as Vehicle Service Advisors and help us deliver top-notch customer experiences. You'll learn to master technology and resources to understand both customer and business needs, all while building your skills in communication and problem-solving.

As a Service Advisor, you'll be:

• 🤝 Connecting with Customers: Helping them book appointments, sharing info on our awesome services, and answering all their questions.
• 🌟 Making a Great First Impression: Greeting everyone with a smile and making sure their service visit is a breeze.
• 🗣️ Bridging the Gap: Acting as the communication link between our customers and our skilled technicians, relaying vehicle concerns and service updates clearly.
• 🧠 Becoming a Service Guru: Learning to understand vehicle maintenance schedules, service manuals, and repair estimates to offer accurate advice.
• 📦 Ensuring Smooth Operations: Working with our parts department to make sure everything needed for service appointments is ready on time.
• 📱 Keeping Everyone in the Loop: Proactively updating customers on their service progress and any extra recommendations.
• 👍 Resolving Issues: Handling any customer concerns with professionalism and aiming for the best possible solutions.
• 💻 Mastering Our Systems: Using our computerised systems to create service orders, generate invoices, and keep customer records shipshape.
• ✨ Maintaining a Welcoming Space: Keeping our service reception area clean, organised, and inviting.
• 📚 Continuously Growing: Participating in training to boost your customer service skills, product knowledge, and industry know-how.

Join us and become a vital part of our service team! 💯

Key responsibilities

• Assist customers in scheduling service appointments and answering inquiries
• Greet customers professionally to ensure a positive service experience
• Liaise between customers and service technicians to convey vehicle concerns
• Learn to interpret vehicle maintenance schedules and provide recommendations
• Utilise computerised systems to input service orders and maintain customer records

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))