Apprentice Van/customer Service Assistant
The Rudd Group · Midlands · NG13 8XB
About the role
Apprentice Logistics & Customer Support Specialist 🚀
Ready to kickstart your career and gain hands-on experience? We're looking for enthusiastic individuals to join our team as Apprentice Logistics & Customer Support Specialists! This is your chance to learn the ropes in a dynamic environment and contribute to our success.
What You'll Be Doing:
Customer Service Rockstar 🌟
- Deliver top-notch, friendly, and helpful service to our awesome customers, always representing The Rudd Group in the best light.
- Sharpen your communication skills with customers, teammates, and suppliers. 🗣️
- Be a problem-solver! Help sort out customer questions by chatting with the right teams.
- Discover how amazing customer service builds happy customers and lasting business friendships. 🥰
Installation & Operations Ace 🛠️
- Team up with our Installation Technicians to get gaming machines, pool tables, and other gear installed and removed.
- Master the art of safely loading, unloading, and moving equipment using the best manual handling techniques. 💪
- Get equipment and vehicles prepped and ready for the day's installations.
- Keep our company vehicles spotless, organised, and fully stocked. 🚗
- Maintain a clean, safe, and organised depot – think of it as your command center! 💯
- Follow all health & safety rules and procedures – safety first, always! 🛡️
Business Admin Whiz (Apprenticeship Focus!) 🤓
As part of your apprenticeship, you'll dive into other departments and gain valuable experience in:
- Supporting our depot administration tasks.
- Helping to plan and schedule installations and removals. 📅
- Connecting with customers to arrange their installations and removals.
- Learning the ins and outs of licensing requirements and business compliance.
- Supporting customer account administration and debt collection processes. 💰
- Gaining an understanding of stock control and how our depot runs.
- Building knowledge of how different teams work together to achieve our goals. 🤝
We're Looking For:
- A positive attitude and a willingness to learn. ✨
- Great communication and interpersonal skills.
- The ability to work well in a team and independently.
- A keen eye for detail and a commitment to safety.
- Reliability and a strong work ethic.
Join us and embark on an exciting journey of learning and growth! 🌱
Key responsibilities
- Provide a professional, friendly and helpful service to customers, assisting with queries.
- Assist Installation Technicians with the installation and removal of gaming machines and associated equipment.
- Safely load, unload and move equipment, and prepare vehicles for daily installations.
- Support depot administration, including planning, scheduling, and contacting customers.
- Follow all health & safety procedures and learn about licensing and business compliance.
Entry requirements
GCSE in: (English (grade 4 - 9), Maths (grade 4 - 9))