Apprentice Van/customer Service Assistant
The Rudd Group · Midlands · B24 8HZ
About the role
Job Title: Trainee Operations & Customer Experience Assistant 🚀
Are you ready to kickstart your career and learn the ropes in a dynamic, hands-on environment? The Rudd Group is looking for motivated individuals to join our team as Trainee Operations & Customer Experience Assistants! This is your chance to gain valuable skills, build professional relationships, and make a real impact. 🤝
What you'll be doing:
- Customer Service Excellence: Be the friendly face of The Rudd Group! 😃 You'll provide top-notch, professional service to our clients on-site, ensuring they always have a positive experience. Hone your communication skills with customers, colleagues, and suppliers, and become a pro at solving customer queries by connecting them with the right people. You'll discover how amazing customer service builds loyalty and success. 💯
- Installation & Operational Support: Roll up your sleeves and join our Installation Technicians! 💪 You'll help with the installation and removal of gaming machines, pool tables, and other equipment. Master safe manual handling techniques for loading, unloading, and moving gear. Get equipment and vehicles ready for daily jobs, keeping them clean, organised, and fully stocked. You'll also help maintain a safe and tidy depot, always following Health & Safety protocols. 👷♀️👷♂️
- Business Administration Insights: As part of your apprenticeship, you'll get a behind-the-scenes look at how we operate:
- Support with day-to-day depot administration. 📋
- Help plan and schedule installations and removals. 🗓️
- Contact customers to arrange appointments. 📞
- Learn about crucial licensing and compliance procedures. ⚖️
- Assist with customer account management and debt collection. 💰
- Gain understanding of stock control and how our depot runs smoothly. 📦
- Discover how different departments collaborate to achieve our goals. 🌐
What we're looking for:
- A strong desire to learn and grow. 🌱
- Excellent communication and interpersonal skills.
- A proactive and can-do attitude. ✨
- Ability to work effectively both independently and as part of a team. 🧑🤝🧑
- Reliability and a commitment to Health & Safety. ✅
If you're ready for an exciting journey where you'll gain practical experience and develop a diverse skill set, we want to hear from you! Apply today and start building your future with The Rudd Group! 🎉
Key responsibilities
- Provide a professional, friendly and helpful service to customers at all times.
- Assist Installation Technicians with the installation and removal of equipment.
- Safely load, unload and move equipment using correct manual handling techniques.
- Follow all Health & Safety procedures and safe systems of work.
- Support depot administration and assist with planning and scheduling installations.
Entry requirements
GCSE in: (English (grade 4 - 9), Maths (grade 4 - 9))