Vehicle Parts Advisor Apprenticeship - Group 1 Ford Wokingham

About the role

🔧 Automotive Parts Specialist (Part-Time/Full-Time) 🚀

Ready to dive into the exciting world of cars? 🚗 We're looking for sharp, motivated individuals to join our team and become experts in automotive parts! This is your chance to learn the ropes, connect with customers, and keep our automotive community rolling. 💯

What You'll Be Doing:

• Become a pro at finding exactly what car needs using digital catalogues, manuals, and computer wizardry. 💻
• Help out customers in person, on the phone, and through email – making sure they get the right parts, stat! 📞📧
• Team up with our awesome service technicians and mechanics to make sure parts orders are spot-on and delivered ASAP. 🤝
• Get hands-on with incoming parts shipments – check 'em in, make sure they're perfect, and keep our shelves organized. ✅
• Keep our inventory in check by monitoring stock, doing regular counts, and ordering more parts when needed. 📦
• Use our cool point-of-sale systems to handle sales, create invoices, and manage customer accounts. 💰
• Share your growing product knowledge and offer expert advice and pricing to our customers. 💡
• Handle any customer concerns with a smile and a solution, aiming for happy customers every time. 😊
• Follow company rules and procedures for all parts sales, returns, and exchanges. 👍
• Keep learning and growing! Participate in training sessions to boost your product smarts, customer service skills, and industry know-how. 🌱

What You'll Gain:

• Hands-on experience in a fast-paced automotive environment. 🛠️
• Invaluable knowledge of automotive parts and systems. 🧠
• Develop top-notch customer service and communication skills. 🗣️
• Opportunities for growth and advancement within our company. ⬆️
• The satisfaction of keeping vehicles running and customers happy! 🎉

Key responsibilities

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers with parts requirements and enquiries in-person, over the phone, and via email
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))