Parkway Volkswagen Kettering Service Advisor Apprenticeship
PARKWAY DERBY LIMITED · Midlands · NN15 6XY
About the role
Customer Service Advisor Apprenticeship 🚀
Join our Service team, the heart of our business! ❤️ As a Customer Service Advisor, you'll be the go-to person for making our customers happy and keeping them coming back. 🎉 This role is super varied, meaning you'll work with everyone across the company, bringing a friendly and energetic vibe to your day. Get ready for a new challenge every single day! 🤩
What you'll be doing:
- Customer Service: 📞 Booking appointments, chatting with customers face-to-face and over the phone, and keeping them in the loop while their vehicle is with us.
- Admin Life: 📝 Filling out important paperwork for customer records, preparing invoices, and handling warranty claims.
- Team Player: 🤝 Working closely with workshop teams and management to create an awesome customer experience.
- Boost the Sales: 🛍️ Helping out with selling cool accessories and service plans.
What we're looking for:
You're outgoing, confident, and approachable – a natural problem-solver who's all about delivering top-notch customer service. ✨ Passionate about our industry and our brand? We want to hear from you!
Show us your:
- Enthusiasm & eagerness to learn 🔥
- Teamwork skills 🤝
- Amazing communication 🗣️
- Customer service excellence 👍
We're searching for an enthusiastic, hardworking individual ready to kickstart a long-term career with fantastic earning and progression opportunities after your apprenticeship! 📈
Key responsibilities
- Arranging customer bookings and appointments
- Communicating with customers face to face and by phone
- Completing administrative paperwork, preparing invoices, and processing warranty claims
- Liaising with relevant internal departments
- Assisting with the promotion and sale of accessories and service plans
Entry requirements
GCSE in: (English (grade 9 – 4 (A – C), Maths (grade 9 – 4 (A – C), Other Subject (grade 9 – 4 (A – C))