Apprentice Aftersales Advisor

About the role

Customer Service & Repair Coordinator 🚗🔧

What you'll do:

• Be the go-to person for customers, guiding them on the best service and parts for their vehicle's routine maintenance and repairs. 🚀
• Handle incoming calls and respond to customer needs with a friendly and helpful attitude. 📞
• Gather essential info from customers to pinpoint exactly what they need for their service or repair. 📝
• Create detailed repair orders, including pricing out all the necessary parts. 💰
• Address customer questions and concerns professionally, always aiming for a smooth experience. ✨
• Consistently deliver top-notch customer service that leaves everyone feeling valued. 👍

We're looking for someone who:

• Has a knack for communicating clearly and building rapport with people.
• Is organized and detail-oriented when it comes to paperwork and information.
• Enjoys problem-solving and finding solutions for customers.
• Is a team player who thrives in a dynamic environment.
• Has a passion for cars and providing excellent service. 🚘

Key responsibilities

• Advise customers about necessary Service / Parts for routine maintenance / repairs
• Answer telephone queries and respond to customers’ needs
• Collect data from customers to facilitate and qualify the customer service or repair requirements
• Prepare repair order documents including pricing up parts required
• Deal with queries and complaints in a professional manner