Customer Experience Advisor Apprentice

About the role

Customer Experience Assistant 🚀

Are you ready to level up your career and make a real impact? We're looking for energetic and customer-focused individuals to join our team as Customer Experience Assistants! This is your chance to dive into a role where you'll be the go-to person for our awesome customers.

What you'll be doing:

• Crushing Customer Goals: Deliver top-notch service and create amazing experiences for everyone you connect with. 🌟
• Problem-Solving Pro: Be the first point of contact for customer queries, helping to diagnose issues and get repairs scheduled pronto! 🛠️
• Resident Resource: Offer support on everything from rent queries and anti-social behaviour issues to lettings and home ownership. 🏡
• Experience Architect: Take a proactive stance in shaping and improving our customer journey. You're in the driver's seat for a better experience! ✨
• Team Player: Collaborate with your colleagues to ensure we always deliver on our promises, making it super easy for our customers.🤝
• Info Guru: Accurately log every interaction, capturing crucial customer details while keeping everything compliant with guidelines like GDPR and PCI. 📝
• Guardian: Champion safeguarding by making necessary referrals. Your attentiveness matters! 🛡️
• On-Site Support: Be available and flexible to work from our office during our operating hours. 🗓️
• Colleague Champion: Offer support and assistance to your teammates whenever they need it. We've got each other's backs! 💪
• Innovation Partner: Assist the Customer Experience Coach and Manager with bringing exciting new customer experience plans and projects to life. 💡

We're looking for someone who is:

• Driven to achieve high levels of personal productivity and deliver quality interactions.
• A natural problem-solver, adept at diagnosing and resolving customer issues.
• Proactive and passionate about enhancing the customer experience.
• A strong team player who values collaboration.
• Detail-oriented and committed to accurate data capture and compliance.
• Reliable, available, and flexible.
• Ready to support their colleagues and contribute to a positive work environment.

Join us and become a key part of delivering exceptional customer experiences! 🎉

Key responsibilities

• Deliver high levels of personal productivity and quality interactions with customers
• Support first contact resolution of queries including diagnosing and scheduling repairs
• Record every contact, capturing quality customer information in line with guidelines
• Promote safeguarding, making referrals where appropriate
• Provide support to colleagues and assist with the implementation of Customer Experience plans and projects

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))