B&q Customer Advisor Apprenticeship
B&Q - Tamworth · Midlands · B78 3JG
About the role
🚀 Customer Advisor - Join the B&Q Squad! 🚀
We're on the hunt for awesome individuals to join our vibrant team at B&Q! If you're ready to be part of something special where your unique talents are celebrated 🎉 and you're valued for exactly who you are, then this is the place for you. We're passionate about building a B&Q that reflects the amazing diversity of our communities, making sure everyone feels like they belong and has a fair shot at success. 🤝
Your Daily Mission (Should You Choose to Accept It!):
- Be a customer's hero by proactively engaging with them and making them feel welcome. 👋
- Be a detective 🕵️♀️ – figure out what our customers really need and hook them up with the perfect solutions.
- Be a team player 💯 – collaborate with your B&Q fam, lending a hand and sharing your expertise.
- Turn frowns upside down! 🤩 Transform tricky customer situations into seriously positive experiences.
- Be the voice of our customers 📣 – gather their feedback, share it with your managers, and help us level up our service.
- Become a sales superstar 🌟 – use all the tools and systems at your disposal to boost those sales.
- Know your stuff! 🧠 Understand all the ins and outs of your role and how the store ticks.
- Be safety-first! ✅ Take ownership of working in a secure and legal way, always.
- Follow the B&Q code! 📜 Adhere to all policies and procedures that keep us running smoothly.
- Flexibility is key! 🤸♀️ You might be asked to jump in and help with other tasks as needed.
Perks & Benefits That Rock:
- 💰 Notional Hourly Rate: £13.10 (Let's get this bread!)
- 📈 Awesome Pension Scheme: We've got your future covered with an award-winning plan.
- 💎 ShareSave Options: Invest in B&Q and grow with us.
- 🌴 Loads of Holiday: 6.6 weeks to recharge and live your best life.
- 🆘 Employee Assistant Programme: Support for your wellbeing, whenever you need it.
- 🛍️ Shopping Discounts: Score sweet deals on all things B&Q.
- 😊 Colleague Wellbeing Benefits: We care about you feeling good, inside and out.
Level Up Your Skills!
As a Customer Advisor, you'll be working towards your Level 2 Customer Service Practitioner qualification, all while crushing your daily responsibilities. 🎓
Ready to make a difference and grow with us? Apply now! 👇
Key responsibilities
- Actively engage with customers
- Understand customer needs and provide appropriate solutions
- Work with colleagues to provide support
- Turn negative customer situations into positive outcomes
- Adhere to all policies, procedures, and safety regulations