Customer Service Advisor Apprenticeship - Porsche Centre High Wycombe

About the role

Join our dynamic team and kickstart your career! 🚀 We're looking for a motivated Service Receptionist to be the face of our customer experience.

What you'll do:

• Be the Go-To: Help customers book their service appointments and answer all their questions about our awesome services. 🗣️
• First Impressions Matter: Greet everyone with a smile and make sure they have a fantastic experience from the moment they walk in. ✨
• Bridge the Gap: Chat with our expert technicians to pass along vehicle issues, what needs doing, and when it'll be ready. 🚗💨
• Become a Car Guru: Get the lowdown on vehicle maintenance schedules and repair estimates to give customers the best advice. 🤓
• Team Player: Work with our parts team to make sure everything needed for service is ready to go. 📦
• Keep 'Em in the Loop: Update customers on their service progress and any cool discoveries made during inspections. 💯
• Problem Solver: Handle any concerns or complaints like a pro, aiming for happy customers every time. 👍
• Tech Savvy: Use our systems to log service orders, create invoices, and keep customer info up-to-date. 💻
• Spotless & Welcoming: Keep our reception area looking sharp and inviting. 🌟
• Grow With Us: Dive into training sessions to boost your customer service skills, product knowledge, and industry smarts. 🌱

Ready to make an impact? Apply now! 🌟

Key responsibilities

• Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
• Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
• Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
• Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
• Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))