Customer Service Advisor (insurance) Apprentice

About the role

Customer Service & Policy Advisor 📞

Are you ready to dive into the world of insurance and become a vital part of our team? We're looking for enthusiastic individuals to join us as Customer Service & Policy Advisors! This role is perfect for those who are great at connecting with people and enjoy problem-solving. 🌟

What you'll be doing:

• Being the voice of our company: You'll be the first point of contact for our customers, answering inbound calls with a friendly and helpful attitude. 😊
• Making policy changes a breeze: Help our customers update their existing policies with things like changing their vehicle details, updating their address, or adding a new driver. 🚗
• Quoting for success: Provide quotes for new business and assist existing customers with their insurance needs. 📝
• Connecting the dots: Seamlessly pass over calls related to non-motor or home insurance products to our specialist team members. 🤝
• Collaborating with experts: Chat with underwriters to discuss and manage customer policies. 📊
• Multi-channel support: Respond to customer queries not just by phone, but also through email, and occasionally assist with in-person requests. 📧
• Handling payments: Process payments for policies securely and efficiently over the phone. 💳

What we're looking for:

• Excellent communication skills, both verbal and written.
• A positive and customer-focused attitude.
• The ability to multitask and manage your time effectively.
• A keen interest in learning about insurance products.
• A proactive and helpful approach to problem-solving.

If you're looking for a dynamic role where you can make a real difference for our customers, this is the opportunity for you! ✨

Key responsibilities

• Answering inbound calls
• Providing changes to existing policies
• Providing new business quotes to new and existing customers
• Passing over calls for non-motor or home insurance products to other members of staff
• Speaking with underwriters about policies

Entry requirements

GCSE in: (English (grade 9 – 4 / A* - C), Maths (grade 9 – 4 / A* - C))