Customer Service Practitioner Apprentice

About the role

Customer Service Apprentice 🚀

Are you ready to kickstart your career in customer service? We're looking for an enthusiastic Customer Service Apprentice to join our dynamic team and help us deliver exceptional support! 🌟

What you'll be doing:

• Be the Go-To: Support customers, dealerships, electrical contractors, and partners through phone, email, and live chat. 📞📧💬
• Matchmaker Extraordinaire: Help connect EV customers with our certified electrical contractors. ⚡️🤝
• Journey Guardian: Keep an eye on customer progress through the Qvanta Installer.com platform, ensuring everyone stays informed. 🗺️
• Proactive Pings: Make outbound calls to customers and contractors for updates and to gather valuable feedback. 📢
• Data Master: Maintain accurate customer records and update our business systems and CRM. 💻📊
• Problem Solver: Assist with resolving customer queries and issues, escalating when needed. ✅
• Team Player: Collaborate closely with operations and sales colleagues to deliver top-notch customer service. 👯
• Feedback Champion: Help monitor service performance and customer satisfaction, suggesting ways to make things even better! ✨
• Knowledge Seeker: Dive deep into Qvanta's products, services, and programs. 🧠
• Goal Crusher: Contribute positively to team objectives and overall business success. 🏆

What we're looking for:

• A passion for helping people and a can-do attitude! 💪
• Great communication skills, both written and verbal. 🗣️✍️
• Eagerness to learn and develop new skills. 🌱
• A proactive and organized approach to your work. 📆
• The ability to work well in a team environment. 🧑‍🤝‍🧑

Ready to join the Qvanta family? Apply now! 🎉

Key responsibilities

• Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
• Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
• Make outbound calls to customers and contractors to provide updates and gather information
• Maintain accurate customer records and update information within business systems and CRM platforms
• Support the resolution of customer queries and issues, escalating where appropriate