Client Support Apprentice

About the role

🌟 Client Support Administrator - Join Our Mission! 🌟

Are you ready to dive into the world of client support and make a real impact? We're on the hunt for a dynamic and organized individual to join our amazing Client Support team! If you're a whiz with admin tasks and love helping people, this is the gig for you.

What You'll Be Doing:

• Becoming the ultimate admin support system for our awesome Client Support team. 🚀
• Being a detective 🕵️‍♀️, tracking down any missing paperwork needed to get pension checks squared away – we'll give you the tools (phone and post!) to do it.
• Mastering those essential admin tasks like scanning, filing like a pro, and booking appointments that keep things running smoothly. 🗓️
• Ensuring all our client records are digitally pristine and up-to-date. ✨
• Being the friendly voice 🗣️ reaching out to clients for crucial info and answering all their burning questions.
• Delivering top-notch customer service – think fast, efficient, and always with a smile (even over the phone!). 😊
• Handling sensitive information with the utmost care and discretion. 🔒
• Being a brand ambassador for MPE's sustainability values, culture, and commitments – both inside and outside the office. 🌱🌍

This is your chance to be part of something bigger! We can't wait to hear from you. Apply now! 🚀

Key responsibilities

• Provide comprehensive administration support to the Client Support team
• Liaise with relevant parties to chase outstanding documentation required to complete pension checks
• Responsible for completion of administrative tasks in the relevant area, such as scanning, electronic filing and diary bookings
• Contacting clients to retrieve any required information and to answer any queries they may have
• Provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries