Customer Service Apprenticeship - Stockton Specsavers

About the role

Job Title: Customer Experience Champion 🚀

Are you ready to be the first friendly face and voice our customers see and hear?

We're on the hunt for enthusiastic individuals to join our team as Customer Experience Champions! If you're a natural people-person with a knack for making others feel welcome and sorted, this is your chance to shine. ✨

What you'll be doing:

• Being the Ultimate Guide: Providing awesome, top-notch advice to our customers. Think of yourself as their go-to expert! 🌟
• Making a Grand Entrance: Greeting everyone who walks through our doors with a warm and genuine welcome. 🤗
• Mastering the Flow: Handling customer orders like a pro, ensuring everything is smooth and seamless. 💯
• Phone Rockstar: Answering calls to the store with efficiency and a smile in your voice. 📞
• Keeping Everyone in the Loop: Advising customers whether their hearing aids or glasses are ready for pickup or if there's a slight delay. ⏰

What we're looking for:

• Passion for delivering outstanding customer service.
• Great communication skills – you can chat with anyone!
• A positive and energetic attitude.
• The ability to stay organised and efficient.

If you're excited to be a key part of making our customers' experience fantastic, we want to hear from you! Apply now! 👇

Key responsibilities

• Provide high-quality customer advice
• Welcome customers warmly to the store
• Process customer orders
• Efficiently answer telephone calls
• Inform customers about the status of their hearing aids/glasses