Band 2 Apprentice Walsall Child Development Service Administrator
Walsall Healthcare NHS Trust · Midlands · WS4 1PL
About the role
Job Title: Child Development Centre Support Assistant 🌟
About Us:
Walsall Child Development Centre provides vital support to children with special needs and disabilities, along with their families. We're a friendly, multi-agency team dedicated to making a real difference. We're looking for someone to join us and help create a welcoming and efficient experience for everyone who comes through our doors! 👋
What You'll Be Doing:
- Be the first point of contact, offering a warm welcome and directing families to the right services and information. 🗺️
- Manage incoming and outgoing communication, including emails and phone calls, with professionalism and a smile. 📧📞
- Keep our systems running smoothly by processing user details and assisting with general admin tasks. 💻
- Work closely with our amazing clinicians and colleagues to ensure everything is organised. 🤝
- Help with booking workshops and appointments, making sure everyone gets the support they need. 📅
- Maintain accurate electronic records and assist with data collection and reporting. 📊
- Support our archiving and discharge processes. 📂
What We're Looking For:
- Great Listener: You can hear what people need and respond with understanding. 👂
- Empathetic: You have a natural ability to connect with and care for others. ❤️
- Organised: You're on top of your tasks and can manage your workload effectively. 🧠
- Tech Savvy: You've got a solid grasp of Microsoft systems. 🖱️
- Team Player: You'll be liaising with our staff, service users, and external partners. 🧑🤝🧑
- Professional & Caring: You'll always approach families and the public with kindness and a professional attitude, especially when they might be feeling distressed. 💪
This role might involve:
- Stepping up and showing resilience when dealing with challenging situations.
- Maintaining confidential patient information with care. 🤫
If you're ready to contribute to a supportive environment and help families thrive, we'd love to hear from you! ✨
Key responsibilities
- Perform reception duties, including signposting and managing workshop/appointment bookings.
- Process and maintain service user details and patient data using electronic systems.
- Manage email correspondence and liaise with staff, service users, and external services.
- Support general administrative functions, including data collection and reporting.
- Undertake clerical duties such as maintaining electronic filing systems, diary management, and scanning clinical notes.
Entry requirements
Essential qualifications (Essential Educated to GCSE, grade C/Level 4 or above (or equivalent) in English Language and Maths)