Apprentice Receptionist (customer Service)
Sheffield Futures · Yorkshire And Humberside · S1 4GE
About the role
🚀 Join Our Team as a Customer Service Apprentice at Sheffield Futures! 🚀
Ready to kickstart your career and make a real difference? Sheffield Futures is looking for enthusiastic individuals to join us as Customer Service Apprentices! 🌟
What You'll Be Doing:
You'll be the first point of contact, delivering awesome reception and customer service to everyone who walks through our doors or reaches out to us – our clients, visitors, staff, and even tenants! 🤝
- Be the Face of Sheffield Futures: Welcome everyone with a smile at Star House, making them feel valued and informed. 👋
- Connect and Communicate: Chat with the public, representatives from different agencies, and ensure everyone's queries are heard. 🗣️
- Handle the Buzz: Answer phone calls and emails like a pro, directing enquiries to the right place. 📞✉️
- Keep Things Tidy: Help keep our meeting rooms prepped and looking sharp. ☕
- Admin Ace: Accurately input data and keep our records in check. 💻
- Spread the Good Vibes: Contribute to a safe, clean, and welcoming environment for everyone. ✨
- Team Player: Support the team with general reception and administrative duties. 📁
What You'll Get:
This isn't just a job; it's an opportunity to grow! You'll be enrolled in a Level 2 Customer Service Practitioner apprenticeship. That means you'll be learning and earning at the same time, with all your training happening during working hours. We've got your back with all the support you need to succeed! 💪
Key Responsibilities:
- Reception Excellence:
- Provide a warm and professional welcome to all at Star House. 🌟
- Be the go-to person for anyone using our services or looking to connect.
- Answer phones with speed and direct calls accurately. ☎️
- Respond to emails and in-person queries, passing on messages or guiding people where they need to go.
- Maintain security and GDPR compliance by ensuring visitors sign in and have appropriate access. 🔒
- Keep the front-of-house area neat, safe, and inviting. 🌿
- Administrative Support:
- Manage and respond to emails in our service inboxes, updating records as needed. 📧
- Help maintain our internal room booking system. 🗓️
- Handle incoming and outgoing post. 📮
- Accurately input and update vital client data on our systems (including daily input for Door 43). 📊
- Gather essential information to help with our allocation process.
- Communicate allocation outcomes and record actions.
- Book appointments and manage drop-in sessions.
- Assist with general administrative tasks as directed.
Our Expectations for All Staff:
- Equality Champion: Promote equality of opportunity and work to eliminate discrimination. 🌈
- Health & Safety Conscious: Take care of your own safety and the safety of others. 👷♀️
- Confidentiality Guardian: Maintain strict confidentiality regarding service users and staff at all times. 🤫
- Lifelong Learner: Be open to attending training, conferences, and meetings to keep your skills sharp! 📚
If you're ready to learn, grow, and be part of a supportive team, we can't wait to hear from you! 🎉
Key responsibilities
- Delivering high-quality reception and customer service, including welcoming visitors and acting as a first point of contact.
- Communicating and liaising with stakeholders and the public via various channels.
- Accurately inputting, updating, and managing data and administrative records.
- Supporting office operations, including meeting room preparation and general upkeep.
- Maintaining building security, visitor access, and adherence to GDPR and other good working practices.
Entry requirements
Essential qualifications (Essential To have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. (A) A commitment to completing all vocational assessments and cconsidering personal goals and development that would help achieve them. (A, I) Desirable Level 2 English and Maths (A))