Business Apprentice (digital Services)
Northumbria Healthcare NHS Foundation Trust · North East · NE25 0QJ
About the role
Digital Services Apprentice (Level 3 Business Admin) 🚀
Ready to kickstart your career in tech with the NHS? We're looking for enthusiastic individuals to join Northumbria Healthcare NHS FT's Digital Services team as Apprentices! 💻 You'll be working with a massive healthcare provider, supporting 10,000+ staff across a range of services. Our Digital Services team is at the forefront of innovation, driving towards a paper-free environment and ensuring seamless technology for our patients and staff. This is your chance to gain invaluable experience and work towards a nationally recognized qualification.
What you'll be doing:
- Tech Support Guru: Help us keep all IT services, software, and mobile devices running smoothly across the Trust. Think installing PCs, software, and all those essential peripherals! 🖱️
- Problem Solver: Respond to staff queries, offering friendly and effective IT advice and support. 💡
- Equipment Specialist: Order, set up, and configure brand-new IT gear and services. 📦
- Documentation Dynamo: Keep our records tidy and up-to-date. 📚
- Efficiency Champion: Ensure new equipment and services are installed and configured quickly, meeting Trust standards. ✅
- Service Desk Star: Tackle basic IT support tickets, resolving issues efficiently. 📞
- Security Sentinel: Uphold the Trust's IM&T Security Policy at all times. 🔒
- Lifelong Learner: Participate in training and development, attend team meetings, and track IT assets. 📈
- Admin Ace: Support the designated department/ward team with essential admin tasks, including data entry, filing, handling post, and answering phone calls. ✉️
What you'll gain:
- An integrated work-based training and development program. 🎓
- An excellent springboard for your NHS career. 🌟
- Knowledge and competencies leading to a Level 3 Business Administrator Apprenticeship qualification.
- Opportunities for future career progression within the NHS. 🛤️
Apply now and make a real difference! ✨
Key responsibilities
- Assist in providing IT services support, including hardware and software installation.
- Troubleshoot and resolve basic Service Desk support calls.
- Order, install, and configure new IT equipment and services.
- Manage and maintain documentation appropriate to the role.
- Provide administration service, including data input, storage, retrieval, filing, post, and telephone enquiries.
Entry requirements
Essential qualifications (Essential 5 GCSE's at level A- C or 9 -4 (must include Math, English) Desirable AS/A Levels)