Digital Support Apprentice

About the role

Ready to kickstart your career in a dynamic office vibe? 🚀 SW Global is on the hunt for a bright new Apprentice to join their awesome, growing team! We've seen epic success with apprentices before, and we're stoked to bring on another go-getter to level up with us. 📈 Many of our past apprentices have smashed it in various roles and climbed the ladder, proving this is *the* place to grow. 🌟

What's the Gig?

• Become a boss on the SWGR WorkSafe platform, managing user accounts and making sure everyone's got the access they need before they start. 🛠️
• Be the first point of contact for calls and emails, serving up stellar customer support, keeping awesome records, helping out reception, and being a legend for your colleagues. 📞📧
• Master digital tools like work calendars and Excel to process timesheets, keep records on lock, and make sure payroll and finance data is spot on and on time. 🗓️✅
• Keep our operational databases and digital records looking sharp, accurate, secure, and totally compliant. 📂🔐
• Whip up and maintain reports by digging into data from different systems using Excel and other business apps to help make smart decisions. 📊💡
• Create, manage, and share all sorts of business docs, spreadsheets, emails, and digital comms using Microsoft Office, Adobe, and web databases to keep the daily operations flowing. ✍️💻

What You'll Need to Shine:

• A serious desire to level up your knowledge of our internal systems. 💪
• Ability to crush it solo and be a total team player. 🤝
• On-point timekeeping. ⏰
• A killer work ethic. 🔥
• Mad communication skills. 🗣️
• Confidence to chat with anyone. 😎

Work Hours:

Monday to Thursday: 9am – 5pm

Friday: 9am – 3:45pm (Hello, early finish! 🎉)

Perks:

• Free Parking 🚗
• Early finish every Friday! 🙌

Future Prospects:

Get this: 90% of our QA apprentices land permanent jobs after finishing! That's way higher than the national average. 💯

The Important Stuff:

This isn't just a job; it's a full-on apprenticeship that's built around you and this role. You'll have a dedicated QA Skills Coach and a workplace mentor cheering you on. They'll help you settle in, learn all the skills you need to nail your job and ace your assessments, with one-on-one support. They'll map out your growth, boost your skills with awesome training, and make sure everything you learn is super relevant. Plus, they'll walk you through the qualifications you'll get – a nationally recognised SCQF Level 6! ✨

Ready to launch your career AND snag a work-based qualification? APPLY NOW! 💥

Key responsibilities

• Support user administration activities by creating and updating accounts on the SWGR WorkSafe platform.
• Act as a first responder to incoming enquiries, providing customer support and maintaining records.
• Process client timesheet information and update payroll and finance data using digital systems.
• Maintain and update operational databases and digital records, ensuring accuracy and compliance.
• Produce and maintain reports by gathering and analysing information from internal systems.

Skills