Medical Administrator Apprentice
CHURCH AVENUE MEDICAL GROUP · Yorkshire And Humberside · HG1 4HG
About the role
VQ Solutions is looking for a motivated and customer-focused individual to join the team at Church Avenue Surgery! 🚀 This is a super rewarding role where you'll be a key player, supporting our reception and admin teams, making sure patients get top-notch service, and helping out the whole practice.
What you'll be doing:
- Being the friendly face and voice of the surgery – greeting patients warmly and providing excellent customer service on the phone and in person. 👋
- Handling patient appointments, whether they're booking in person or over the phone. 📅
- Learning the ins and outs of the repeat prescription process (full training provided!). 💊
- Organizing transport and home visits for our doctors. 🚗
- Keeping all patient records neat and tidy, ensuring all paperwork is documented correctly. 📁
- Managing the new patient onboarding process, making sure all info is captured accurately. ✅
- Staying on top of SystmOne tasks and notifications, acting on them promptly. 💻
- Keeping our practice email inbox clear and responding to messages appropriately. 📧
- Maintaining a high level of discretion and confidentiality – it's super important in this role! 🤫
The awesome part? You'll be working towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions. You'll have a dedicated VQ Mentor and fantastic support from your manager. You'll build a portfolio, attend workshops, and have regular reviews, all while completing your apprenticeship work *during working hours*! ✨
Key responsibilities
- Providing excellent customer service at all times when speaking with patients on the telephone and in person
- Receiving and welcoming patients upon arrival at the surgery
- Making appointments for patients via the telephone or face to face
- Arranging transport and home visits for doctors
- Ensuring all paperwork is documented in the correct format and added to patient records