It Support Technician Apprentice

About the role

IT Support Technician (Level 3 Apprenticeship) 🚀

We're on the hunt for a motivated and tech-savvy individual to join our team as an IT Support Technician, embarking on a Level 3 Apprenticeship! If you're passionate about all things tech and eager to learn, this is your chance to kickstart an epic career. 💻

What you'll be doing:

• Be the first point of contact for our users, offering stellar IT support via phone 📞, email 📧, and our ticketing system.
• Keep our support tickets in check – logging, updating, and managing them like a pro, all while hitting our Service Level Agreements (SLAs). ✅
• Troubleshoot a wide range of hardware 🖱️, software 💿, and Microsoft 365 issues.
• Help users with essential tasks like password resets 🔑, account management, and access requests.
• Know when to call in the cavalry: escalate trickier technical challenges to our senior engineers. 🦸‍♂️
• Get your hands dirty with device setup, configuration, and deployment. 🔧
• Support our Microsoft Windows desktop and laptop environments. 🖥️
• Deliver top-notch customer service and keep users in the loop with regular updates. 🗣️
• Craft and maintain awesome technical documentation and knowledge base articles. 📚
• Dive into training and development sessions as part of your Level 3 IT Apprenticeship journey! 🌱

This is a fantastic opportunity to gain real-world experience, learn from the best, and grow your IT skills. Ready to level up? Apply now! ✨

Key responsibilities

• Provide first-line IT support to end users via phone, email and ticketing systems
• Log, update and manage support tickets in line with agreed SLAs
• Troubleshoot hardware, software and Microsoft 365 issues
• Support users with password resets, account administration and access requests
• Assist with device setup, configuration and deployment

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))