It Asset & Customer Support Apprentice
INVICTUS GLOBAL LOGISTICS LTD · South East · DA1 5BG
About the role
IT Equipment & Asset Management Rockstar 🎸
Ready to dive into the world of tech and keep things running smoothly? We're looking for a detail-oriented individual to join our team as an IT Equipment & Asset Management Specialist! You'll be the go-to person for all things IT hardware, ensuring everything is tracked, organised, and ready for action.
What You'll Be Doing:
- Gear Up & Inspect: Receive and check out all incoming tech – think laptops, desktops, monitors, phones, and more! 📦
- Become an Asset Ninja: Accurately record every detail of the equipment: asset numbers, serial numbers, make, model, and its condition. 📝
- System Savvy: Keep our IT asset management systems and spreadsheets totally up-to-date. 💻
- Label Like a Pro: Tag and organise equipment according to our super-specific customer procedures. 🏷️
- Track the Tech Trail: Follow the journey of equipment as it moves between users, storage, and deployment. 🗺️
- Prep for Success: Get equipment ready for collection, deployment, returns, or disposal. 🚀
- Keep it Tidy & Secure: Maintain an organised and super-secure storage area for all our IT gear. 🔒
Secure Data Wiping Specialist 🧼
Your mission, should you choose to accept it, is to ensure customer data is wiped clean and secure!
- Erase with Excellence: Perform secure data wiping on laptops, desktops, hard drives, and other storage devices, following all company and customer procedures. ✅
- Upgrade Champion: Handle operating system upgrades with precision. ⬆️
- Follow the Rules: Adhere strictly to approved data-erasure processes and software.
- Record Keeper Extraordinaire: Document all completed wipes and maintain impeccable audit records. 🗄️
- Troubleshoot & Escalate: Flag any equipment that can't be wiped successfully or needs extra attention. 🚩
- Data Guardian: Handle all equipment with customer data securely and confidentially at all times. 🤫
IT Support Whiz Kid 🧑💻
Lend a hand to our IT technicians and be the first point of contact for tech issues!
- 1st/2nd Line Support: Provide essential IT support to users.
- Hardware Helper: Assist IT technicians with daily hardware and technical support tasks.
- Basic Troubleshooting: Diagnose and fix common issues with laptops, desktops, monitors, and peripherals. 🛠️
- Setup Superstar: Help set up and prepare equipment for both new and existing users.
- Deployment & Collection Crew: Support the smooth deployment and collection of IT equipment.
- Software Sidekick: Assist with basic software installation and configuration.
- Escalate When Needed: Know when to pass complex technical challenges to our senior IT team members. ⬆️
Customer Service Ace 🌟
You'll be interacting with our customers, so professionalism and a positive attitude are key!
- Be Awesome: Work professionally and courteously with customers and their employees.
- Respond Promptly: Handle requests in a timely and professional manner. ⏱️
- Confidentiality is Key: Maintain strict confidentiality when dealing with customer equipment and sensitive information.
- Follow the Playbook: Adhere to all customer-specific processes, security requirements, and site procedures.
- Become a Customer Expert: Develop a deep understanding of our customers' IT environments and unique needs.
Documentation & Admin Guru 📊
Accuracy and organisation are your middle names!
- Master Record Keeper: Keep precise records of all equipment received, processed, stored, and issued.
- Checklist Champion: Complete all required checklists, tickets, and asset records. ✔️
- Audit Trail Ace: Maintain clear audit trails for all equipment and data-wiping activities.
- Stock Checker Extraordinaire: Assist with stock checks and periodic IT asset audits.
- Spot the Difference: Identify any discrepancies and report them to the appropriate team member. 🔍
Key responsibilities
- Receive, inspect, record, and track IT equipment and assets.
- Perform secure data wiping of storage devices in accordance with protocols.
- Assist with 1st/2nd line IT support, troubleshooting, and equipment setup.
- Engage professionally with customers, ensuring confidentiality and adherence to procedures.
- Maintain accurate records, complete required documentation, and assist with audits.
Entry requirements
GCSE in: (English (grade Minimum Grade C or 4), Maths (grade Minimum Grade C or 4))