Business Administration Apprentice Level 3

About the role

🚀 Join Our Team as an Administrator Apprentice! 🚀

Ready to kickstart your career in a dynamic and supportive environment? We're looking for enthusiastic and motivated individuals to join us as Administrator Apprentices. This is your chance to learn, grow, and make a real impact! ✨

What You'll Be Doing (Progressively):

With our awesome training and guidance, you'll gain confidence in:

• Handling day-to-day enquiries: Be the first point of contact, answering calls and emails with professionalism. 📞📧
• Keeping things organised: Maintain our business systems and digital records with accuracy and care. 🗂️
• Coordinating events & training: Help us make our courses and events run smoothly. 🎉
• Supporting client relationships: Assist with client follow-up and exciting promotional activities. 🤝
• Teamwork makes the dream work: Collaborate with colleagues to achieve our goals. 🧑‍🤝‍🧑

Your Key Responsibilities Will Include:

• Business Admin & Operations:
• Answering calls and directing queries like a pro. ☎️
• Managing our email inbox and responding to common questions. ✉️
• Keeping digital records neat, tidy, and confidential. 🔐
• As you grow, you'll become a go-to for trainer and client coordination. 📅
• Tracking tasks and deadlines, making sure nothing slips through the cracks. 🎯
• Knowing when to escalate issues to the right person. ⬆️
• Following all company procedures for data protection, equality, and health & safety. ✅
• Helping out with organising and delivering wider company events. 🎈
• Contributing to our social media content! 📱

• Business Knowledge & Development:
• You'll gain hands-on experience in:
• Awesome phone, email, and client communication skills. 🗣️
• Mastering organisation and time management. ⏰
• Becoming a whiz with our business systems and CRM. 💻
• Smoothly coordinating training courses and managing delegate info. 🎓
• Handling quotations, bookings, certificates, and sales admin. 💰
• Working independently with confidence and good judgement. 💪
• Collecting feedback and helping us improve our processes. 💡
• Getting involved in tenders, finance, and client relationships. 🌍

What We're Looking For:

• A positive attitude and a willingness to learn. 😊
• Great communication skills.
• An eye for detail.
• A team player who's also happy to work independently.

Apply now and let's build something amazing together! 🌟

Key responsibilities

• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries
• Maintain organised digital records and handle all information carefully and confidentially
• Act as the day-to-day point of contact for routine trainer and client coordination
• Track actions, deadlines and outstanding information, following up appropriately

Entry requirements

GCSE in: (Maths (grade 4), English (grade 4))