It Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, Cb23 6fy– £18,000pa – 37hrs/w

About the role

ICT Support Engineer 🚀

Ready to dive into the exciting world of tech support? We're looking for an energetic and customer-focused individual to be the first point of contact for all things ICT! 💻📱

As our ICT Support Engineer, you'll be the go-to person for resolving user issues and fulfilling requests across Cambridgeshire & Bedfordshire Fire Services. Your mission? To deliver an amazing, super-responsive service to everyone who needs a hand with their tech. 🙌

What you'll be doing:

• Being the friendly face and voice of ICT, handling all incoming incidents and requests with a smile. 😊
• Keeping users in the loop, managing expectations, and making sure their tech needs are met ASAP. ⏰
• Slinging tasks to the right ICT support groups and external partners, ensuring they hit their deadlines too. 🎯
• Keeping our tech inventory super organized and up-to-date – from laptops to mobile phones! 📚
• Following best practices (like ITIL and ISO 27001) to keep our systems secure and running smoothly. ✅
• Getting hands-on with hardware installs: think laptops, mobile phones, and more! 🛠️
• Working flexibly across different fire stations, at home, and learning the ropes to become a top-notch User Support Engineer. 🗺️

What you'll need:

• A passion for continuous learning and staying sharp in the tech game. 🧠
• Willingness to travel across the county to support our team. 🚗
• A keen eye for detail and a commitment to accuracy. ✨
• A can-do attitude and a dedication to providing excellent customer service. ⭐

Bonus points if you:

• Are ready to contribute to a positive and inclusive workplace. 🌈
• Understand the importance of health and safety in all you do. ⛑️

Join our team and help us keep our vital services running smoothly! 💪

Key responsibilities

• Assist and shadow a User Support Engineer to learn the role and provide ICT support.
• Act as an initial point of contact for ICT incidents and requests, providing customer-focused service.
• Carry out hardware installations, including laptops, mobile phones, alerters, and tablets.
• Maintain accurate and up-to-date documentation for software, hardware, and firmware assets.
• Adhere to operational processes and procedures, ensuring compliance with ISO 27001 and ITIL standards.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))