Group 1 Audi Southend Service Advisor Apprenticeship
Group 1 Automotive · East Of England · SS7 2AA
About the role
🚀 Customer Service Advisor Apprenticeship - Join Our Winning Team! 🚀
Are you ready to kickstart a career where every day is a new challenge and customer satisfaction is your superpower? 💪 Our Service Department is the heart of our business, and our Customer Service Advisors are the rockstars who make our customers feel like VIPs! 🌟
This isn't your average 9-to-5. You'll be buzzing around, working with all sorts of cool departments, and bringing that awesome friendly and energetic vibe we love. 🎉 No two days are the same, so get ready for some seriously interesting stuff!
What You'll Be Doing:
- Customer Service Extraordinaire: 📞📱 Booking appointments, chatting with customers face-to-face and on the phone, and keeping them in the loop while their ride is with us.
- Admin Guru: ✍️ Filling out important paperwork, getting invoices sorted, and handling warranty claims like a pro.
- Team Player Champion: 🤝 Working hand-in-hand with our workshop wizards and management to create epic customer experiences.
- Sales Superstar (Lite!): 🛍️ Helping out with promoting cool accessories and service plans.
Who We're Looking For:
- Someone who's naturally outgoing, super confident, and always up for solving problems. 😎
- A customer service whiz who can make anyone feel welcome.
- You've gotta be passionate about our industry and absolutely love our brand! ❤️
- Show us your:
- 🔥 Enthusiasm and a hunger to learn!
- 🤝 Amazing teamwork skills!
- 🗣️ Top-notch communication!
- 💯 Dedication to customer service!
We're searching for a go-getter who's ready to work hard, learn even harder, and dive into a long-term career with killer earning and progression opportunities after your apprenticeship. 📈 Let's make some magic happen! ✨
Key responsibilities
- Arranging bookings and appointments for customers
- Communicating with customers both face to face and on the phone
- Completing administrative paperwork, preparing invoices, and processing warranty claims
- Liaising with relevant departments including workshop and management
- Assisting with the sale of accessories and service plans
Entry requirements
GCSE in: (English (grade 4/C), Math's (grade 4/C), One other subject (grade 4/C))