Apprentice Customer Service Operator

About the role

Retail Assistant 🛍️

Ready to dive into the fast-paced world of retail? We're on the lookout for enthusiastic individuals to join our team as Retail Assistants! If you're all about creating awesome customer experiences and keeping things running smoothly, this is the gig for you.

What You'll Be Doing:

• Customer Service Superstar: Be the friendly face that greets everyone, helping them find what they need and answering all their questions like a pro. ✨
• Till Pro: Master the art of the till, handling cash and card payments accurately and efficiently. 💰💳
• Problem Solver: Handle customer concerns with grace and efficiency, escalating issues when needed to ensure everyone leaves happy. 😌
• Stock Master: Keep our shelves looking amazing by replenishing stock and creating eye-catching displays. 👀
• Food-to-Go Champion: Support our food-to-go section, ensuring top-notch hygiene and product quality. 🍔🥪
• Cleanliness & Safety First: Help us maintain a spotless, safe, and welcoming environment both inside the shop and on the forecourt. 🧼
• Procedure Follower: Adhere to all age-verification, health and safety, security, and company guidelines. 💯
• Sales Booster: Support promotions and actively look for ways to enhance the customer experience and boost sales. 🚀
• Team Player: Communicate effectively with colleagues and supervisors, contributing positively to our team dynamic. 🤝
• Operational Ace: Complete essential checks, records, and daily tasks to keep operations ticking. ✅
• Product Guru: Grow your knowledge about our products, services, customer needs, and the retail world. 🧠

You're a great fit if you are:

• Friendly and professional.
• A clear communicator.
• Organized and detail-oriented.
• Eager to learn and develop.
• A team player.
• Reliable and responsible.

Key responsibilities

• Providing friendly, professional and efficient customer service
• Operating the till and processing cash and card payments accurately
• Replenishing stock and maintaining attractive product displays
• Maintaining clean, safe and welcoming shop and forecourt areas
• Following age-verification, health and safety, security and company procedures