Apprentice Customer Service Operator

About the role

Join our team and kickstart your career in retail! 🚀 We're on the lookout for enthusiastic and reliable individuals to provide awesome customer service.

What you'll be doing:

• Be the first point of contact, offering a friendly 👋 and professional vibe to every customer.
• Get to know our customers, figure out what they need, and answer their questions like a pro. 🤔
• Master the till, handling cash 💰 and card payments with accuracy and speed.
• Turn tricky situations into wins by handling customer complaints and knowing when to get backup. 💪
• Keep our shelves looking fresh and appealing by restocking products and creating eye-catching displays. 🛍️
• Help out with our delicious food-to-go section, making sure everything is tip-top and super hygienic. 🍔✨
• Be on the ball with product dates and stock rotation to ensure the freshest items are always on display. 💯
• Help keep our shop and forecourt sparkling clean, safe, and inviting for everyone. ✨
• Adhere to crucial procedures like age verification, health & safety, and security protocols. 🔒
• Get involved in exciting promotions and spot chances to boost customer happiness and sales. 🎉
• Communicate clearly with your awesome colleagues and supervisors, being a vital part of the team. 🤝
• Complete important checks, keep records tidy, and handle daily operational tasks efficiently. ✅
• Become a product whiz, understanding our offerings, customer desires, and the ins and outs of retail. 🤓

If you're ready to learn, grow, and make a real impact, we want to hear from you! Apply now! ✨

Key responsibilities

• Providing friendly, professional and efficient customer service
• Operating the till and processing cash and card payments accurately
• Replenishing stock and maintaining attractive product displays
• Maintaining clean, safe and welcoming shop and forecourt areas
• Following age-verification, health and safety, security and company procedures