Apprentice Customer Care Specialist
Healthtrust Europe · Midlands · B15 1NU
About the role
Apprentice Customer Care Specialist 🌟 | Birmingham | Marketing | Full-Time, Permanent
Are you ready to kickstart your career and become a customer care pro? 🙌 We're on the lookout for enthusiastic Apprentice Customer Care Support Specialists to join our awesome team in Birmingham. This is your chance to get real-world experience, get paid, and work towards a legit Customer Care qualification! 🎓
About Us:
We're based in Edgbaston, Birmingham, and we help healthcare providers (NHS and private!) save money and boost their performance. Think smart spending and making services better. We're part of the HCA Healthcare Group, and we've even been recognised as one of the World's Most Ethical Companies for 15 years running! 🏆 Talk about a company you can be proud to be a part of!
What You'll Be Doing (Key Responsibilities):
- Be a key player in the customer care team, supporting senior specialists with calls and emails. 📞📧
- Help welcome new customers and make their onboarding a breeze. 👋
- Chat and collaborate with different departments across the business. 🤝
- Gather important info for sales enquiries to help the sales team crush their goals. 📈
- Jump on proactive calls and reach out to customers to sort out their needs. 📣
- Learn to use Salesforce like a boss for managing customer cases. 💻
- Help figure out why things happen and how to make customers even happier. 🤔
- Build awesome relationships with our customers. ❤️
- Assist with moving existing customers onto new contracts. 📄
- Keep our customer records super accurate in Salesforce. ✅
- Attend training sessions to stay on top of everything! 🧠
Who We're Looking For (Apprenticeship Eligibility):
- Must be at least 16 years old.
- Living in England and legally allowed to work here. 🇬🇧
- Not currently studying full or part-time.
- Don't have a qualification in Customer Service at the same or higher level already.
Your Qualification:
You'll be working towards a Customer Service Specialist Level 3 qualification, which usually takes 12-15 months. This programme will dive deep into business knowledge, customer journeys, service delivery, and how to keep customers super satisfied. 🚀
What You'll Need to Shine:
- Communication Superstar: Great at talking and writing. ✍️🗣️
- Team Player: Love working with others. 🤗
- Adaptable: Ready to learn and tackle new challenges. 🌟
- Tech Savvy: Can learn new computer systems. 💡
- Organised: Great at prioritising your tasks. 🗓️
- Independent & Collaborative: Can work solo when needed, but also thrive in a team.
- Handles the Hustle: Can juggle tasks and manage your workload like a pro. ⚡
- Microsoft Office Whiz: Familiar with Outlook, Word, PowerPoint, Excel, and Office 365.
What's In It For You (Benefits):
- Loads of Training: Get the skills and support for your qualification and beyond. 📚
- Mentorship: Learn from the best in the business. 🌟
- Career Growth: Potential to move up the ladder once you've qualified! 🪜
- Core Benefits: Pension, 25 days annual leave + Bank Holidays, Hybrid Working (up to 2 days WFH), "HTE Me Time" (2 hours a month for wellbeing!), and Volunteering Leave. 🏡
- Voluntary Benefits: Dental Insurance, Private Healthcare, EV Scheme, Gymflex, Private GP, buy extra holiday, and Season Ticket Loans. 🚗🏋️♀️
Work Hours: 9am-5pm, Monday to Friday.
REF-231 023
Key responsibilities
- Support Senior Customer Care Specialists in managing customer interactions.
- Assist in the onboarding process for new customers.
- Respond to customer enquiries via phone, email, and web forms.
- Learn to use Salesforce for effective case management and tracking.
- Collect and document relevant information for sales enquiries.