B&q Customer Advisor Apprenticeship
B&Q - Colchester (Tollgate) · East Of England · CO3 8DW
About the role
Become a B&Q Expert Advisor! 🏡✨ Ready to level up your skills and become an inspiration and guide for customers? You'll be the go-to person for home improvement projects, truly getting to know our customers and their visions. 🤝 Sales are key, but so is making our store shine! Think managing stock, creating awesome displays, and keeping everything looking top-notch. 🤩
You'll be part of an amazing team where your unique self is celebrated. 🎉 We're all about building a diverse and inclusive B&Q, where everyone belongs and has equal opportunities. 🌈
Your daily mission will include:
- 👋 Actively and genuinely engaging with customers.
- 👂 Listening to understand their needs and offering the perfect solutions.
- 💪 Collaborating with your store buddies to help and support each other.
- 🌟 Turning any tricky customer moments into awesome experiences.
- 🗣️ Encouraging feedback, sharing it, and using it to make our service even better.
- 📈 Using all our tools and systems to boost sales.
- 🧠 Mastering your role and store processes.
- ✅ Taking ownership of safe and compliant operations.
- 📋 Following all relevant policies and procedures.
- 🚀 (You might also take on other exciting duties as needed!)
We've got your back with awesome benefits:
- 💰 UK Notional hourly rate: £13.10
- 📈 Award-winning pension scheme
- 🚀 ShareSave options
- 🏖️ 6.6 weeks holiday
- 🆘 Employee Assistance Programme
- 🛍️ Shopping discounts
- 💖 Colleague wellbeing perks
Plus, you'll be working towards a Level 2 Customer Service Practitioner Apprenticeship, including Maths and English Functional Skills. 📚 Let's build something amazing together! 🚀
Key responsibilities
- Actively engage with customers to understand needs and provide appropriate solutions
- Utilise available tools and systems to maximise sales
- Manage stock, set up displays, and maintain store presentation
- Collaborate with colleagues to provide support across the store
- Take personal responsibility for safe and legally compliant operation, adhering to policies