Medical Receptionist Administration Apprenticeship

About the role

Medical Receptionist Apprentice 🌟

Ready to kickstart your career in healthcare? We're on the hunt for a sharp, self-motivated individual to join our team as a Medical Receptionist Apprentice. If you're super organised, detail-oriented, and love making people feel welcome, this could be your perfect fit! 💯

What you'll be doing:

• Playing a key role in providing a confidential, efficient, and top-notch service to our patients. You'll make sure everyone knows we're all about quality! ✨
• Mastering appointment scheduling: booking, cancelling, and revising appointments for a range of healthcare pros. 🗓️
• Greeting patients and visitors warmly as they arrive. 👋
• Being the friendly voice on the phone: answering calls, transferring them, and taking clear messages. 📞
• Handling patient enquiries and repeat medication requests. 💊
• Keeping our waiting area safe and welcoming for everyone. 🛡️
• Managing incoming and outgoing mail. ✉️
• Organising patient notes – both digital and paper. 📂
• Processing new and temporary patient registrations. ✍️
• Ensuring letters and samples are prepped for courier pick-up. 📦
• Keeping patient information up-to-date on our systems. 💻
• Collaborating with other support services when needed. 🤝
• Taking on other reasonable tasks as they come up. 👍

Apprenticeship Qualification: Business Administrator Level 3.

Key responsibilities

• Managing patient appointments (booking, cancelling, revising)
• Registering patient arrivals within the health centre
• Handling telephone calls, transfers, and messages
• Processing enquiries and requests for repeat medication from patients
• Maintaining and updating patient records (electronic and paper)

Skills