It Support Level 3 Apprenticeship - Kings College
QA Limited · London · WC2R 2LS
About the role
Ready to launch your tech journey? 🚀 King's College London is looking for YOU to kickstart your IT career!
Join our dynamic IT Department as an apprentice and dive into the exciting world of tech support. You'll gain awesome hands-on experience helping our amazing staff and students, earn while you learn, and earn a Level 3 IT Support Apprenticeship qualification. 🎓
We’re on the hunt for someone enthusiastic, motivated, and a total whiz at chatting with people. If you've got great communication skills and are ready to be the go-to person for IT help at King's, this is your chance! You'll be part of our End User Services Desktop Team – the friendly faces of King's IT, supporting everyone from students to professors. Don't worry if you're new to IT; we’ll give you all the training you need. 😎
What you'll be doing:
- Be a key player in our IT HUB & Desktop teams, offering advice and tech fixes to King's community.
- Help out at our onsite TechBars and IT HUB, plus handle support tickets. 💻
- Become a pro with all sorts of tech: Windows & Mac laptops/desktops, Android & iOS devices, Microsoft 365, and even fancy AV equipment for lectures. 📱
- Work with super cool colleagues across End User Services, setting up new laptops and devices for staff and students.
- Answer questions, manage our tech inventory, and much more! ✨
Your responsibilities:
- Provide tech and customer service support at campus locations on a rota basis. 📍
- Tackle support tickets and make sure they're sorted ASAP. ✅
- Team up with colleagues for cross-team projects and training.
- Keep your IT knowledge and skills sharp on our supported systems. 🧠
- Act as an IT guru, sharing your knowledge and advice. 💡
- Help us get even better by contributing to service improvement.
- Build up our IT knowledge base and documentation. ✍️
What you'll need:
- Basic computer skills. 🖱️
- Some experience in customer service. 😊
- Ability to juggle tasks and know what's most important.
- Amazing communication skills, both written and spoken. 🗣️
- Can explain tech stuff clearly to anyone.
- A go-getter attitude! 💪
- Ability to set your own goals and smash them.
- Eagerness to learn and keep improving. 🌱
Entry requirements:
- 3 GCSEs at grades 4+ (A-C) in any subject.
- GCSE Maths and English at grades 3+ (D or above).
- You shouldn't have a qualification at the same or higher level in a similar IT subject already.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm. ⏰
Perks:
- 30 days of annual leave PLUS university closure days! 🏖️
- Discover more awesome benefits here: https://www.kcl.ac.uk/jobs/kings-benefits
Future prospects: Get this – 90% of our apprentices land a permanent job after finishing! That's way higher than the national average. 🌟
About King's College London: We're a world-leading university focused on incredible education and groundbreaking research.
Ready to apply? Hit that apply button! Don't wait too long, applications might close early. 🚀
Key responsibilities
- Providing technical and customer service support
- Processing and ensuring timely completion of support tickets
- Participating in cross-team working and training
- Developing knowledge and skills on supported IT infrastructure
- Contributing to the IT knowledge base and documentation