Digital Support Level 3 Apprenticeship - Agilico Ltd
QA Limited · Scotland · EH7 4NW
About the role
Launch your digital support career with Agilico! 🚀 Gain hands-on experience managing systems, stock, and service requests while helping extend technology’s life and reduce waste. ♻️
The Role
As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh, working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. 🌎
Responsibilities
- Log, triage, and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation, and service records. 🎟️
- Raise purchase orders and maintain accurate digital records across multiple business systems to support effective service delivery and stock management. 📈
- Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage. 💡
- Use Microsoft 365 applications, including Outlook, Excel, and Teams, to communicate, collaborate, manage information, and support operational reporting. 💻
- Work collaboratively with engineers, workshop teams, and management to prioritise workloads, coordinate resources, and ensure excellent customer service. 🤗
- Support digital stock control and inventory management processes, maintaining accurate records and producing reports to identify trends and discrepancies. 📦
- Maintain and manage business-critical documentation, ensuring service logs, inventory records, and operational data remain accurate, compliant, and audit-ready. 🗄️
- Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows, and improve system efficiency across the business. ✨
What we are looking for
- Good communication and customer service skills. 🗣️
- Hands-on approach. 💪
- Problem-solving abilities. 🤔
- Reliability. ✅
Working hours
Monday to Friday, 9am to 5pm. ⏰
Salary and Benefits
- Yearly salary: £20,000
- Opportunities to progress and grow your career. 🌱
- 23 days holiday plus bank holidays, rising to 28 days after 5 years. 🏖️
- Stakeholder pension scheme & death in service benefit. 💼
- Agile Perks reward platform offering discounts and great deals. 💰
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc. 🏥
- Cycle to work scheme. 🚲
- Volunteer days. 🤝
- Referral bonuses if you nominate a friend or a new customer. 🎁
- Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more. 🧘♀️
- Enhanced maternity and paternity scheme. 👨👩👧👦
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. 🏆
About the Company
At Agilico, we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.
Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste, and provide a more cost-effective solution for our customers.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment. 🏃♀️💨
Key responsibilities
- Log, triage and manage service requests through Agilico's digital ticketing platform.
- Raise purchase orders and maintain accurate digital records across multiple business systems.
- Train to become a key user and super user of Vantage Online and associated digital platforms.
- Use Microsoft 365 applications, including Outlook, Excel and Teams.
- Work collaboratively with engineers, workshop teams and management to prioritise workloads.