Digital Support Level 3 Apprenticeship - Core Facilities
QA Limited · Scotland · G33 6HZ
About the role
Apprentice Operations & Helpdesk Assistant 🚀
Ready to launch your career? Core Facilities is on the hunt for a super motivated and enthusiastic apprentice to join our awesome operations team! This is your chance to kick-start your journey with us and become a vital part of our nationwide maintenance services. 🛠️
What you'll be doing:
- Become a whizz with our CAFM system, Joblogic, logging call-outs, service requests, and job updates like a pro. 💻
- Be the first point of contact in our help desk environment, managing phone enquiries and directing them to the right people. 📞
- Keep our Google Mail inbox tidy, ensuring all requests get to the correct team. 📧
- Chase and upload important engineer and subcontractor documents, keeping our records super accurate and up-to-date. 📊
- Help keep information flowing smoothly between customers, engineers, suppliers, and our internal teams using cool tech. 🌐
- Follow our processes to keep things running smoothly and data tip-top. ✅
- Keep our digital records organised and help us make our system data even better. 🌟
- Jump in and help with other business support and operational tasks as needed. 💪
What we're looking for in you:
- You're eager to learn and up for developing new skills. 🧠
- You're keen to progress and build a solid, long-term career. 🌱
- You're confident chatting with customers and colleagues. 👋
- You're comfortable with technology and picking up new systems quickly. 🖱️
- You're organised, proactive, and have an eye for detail. 👀
- You can work independently and use your initiative when needed. 💡
- You're also a great team player! 🤝
- You're professional, reliable, and committed to delivering amazing service. ⭐
Working Hours:
- Monday - Thursday: 8:30 am - 5:00 pm
- Friday: 8:30 am - 4:00 pm
Perks:
- Workplace pension (if you're eligible) 💰
- Onsite parking 🚗
- Full training and ongoing support provided! 🎓
Future Prospects:
Get this – 90% of our QA apprentices secure permanent jobs after finishing their training! That's a huge 20% higher than the national average. Your future is bright with Core Facilities. ✨
About Core Facilities:
We're a leading nationwide provider of mechanical, electrical, and fabric maintenance services, looking after over 3,000 locations across the UK. We're known for our engineering brilliance, top-notch customer service, and a 24/7 helpdesk. We deliver amazing planned and reactive maintenance with a team that's at the heart of everything we do. ❤️
How to Apply:
Ready to take the leap? Click the apply button to find out more and submit your application! Don't delay, as applications may close sooner than the deadline. We can't wait to hear from you! 🎉
Key responsibilities
- Accurately log customer call-outs, service requests, and job updates within the CAFM platform.
- Manage incoming telephone enquiries, directing calls and ensuring messages are captured effectively.
- Monitor and process Helpdesk communications via Google Mail.
- Track, chase, and upload engineer and subcontractor documentation.
- Support the smooth flow of information between customers, engineers, suppliers, and internal departments.