It Helpdesk Technician Level 3 Apprenticeship - Ghs Uk Ltd

About the role

🚀 Launch Your IT Career with GHS as an IT Apprentice! 🚀

Ready to dive into the world of tech? 💻 GHS is offering an incredible opportunity to kickstart your IT journey. You'll work side-by-side with seasoned pros, getting hands-on experience with real business tech. It's your chance to learn, grow, and make a real impact! ✨

What You'll Be Doing:

• Tech Setup Squad: Build, prepare, and ensure laptops and desktops are top-notch, following our GHS processes. 🛠️
• Software & Security Pro: Install Windows updates, approved apps, and security software to keep things running smoothly. 🔒
• Account Ace: Create, update, and disable user accounts, emails, and access permissions with precision. ✅
• Gear Guru: Get equipment ready for clients – think asset tracking, labelling, packing, and checking all the extras. 📦
• Stockroom Star: Help manage incoming and outgoing goods, keep stock in check, and organize our workshop. 🛒
• Documentation Dynamo: Keep clear and accurate records of your work – ticket notes, build sheets, time entries, you name it. ✍️
• Support Specialist (Under Supervision): Handle password resets and other straightforward admin tasks. 🔑
• Security Guardian: Learn to identify info safely, follow security protocols, and protect customer data. 🛡️
• Team Player: Don't hesitate to ask for help or escalate issues beyond your current training. We've got your back! 🤗

As you gain confidence and skills, you'll level up to first-line support, Microsoft 365 admin, troubleshooting, customer interactions, monitoring, and even onsite visits. 📈

What We're Looking For in You:

• IT Obsessed: A genuine passion for all things IT, computers, and how technology works. 💡
• Methodical Mindset: A practical, step-by-step approach with the patience to follow instructions carefully. 🧠
• Detail Detective: Sharp attention to detail, especially when handling equipment, accounts, and records. 🧐
• Clear Communicator: Friendly, professional communication skills to connect with colleagues and customers. 🗣️
• Organized & Reliable: You get things done and don't leave tasks hanging. 💪
• Eager Learner: Open to feedback, learning from experiences, and asking questions when you're unsure. 🌱
• Security Conscious: A responsible attitude towards cybersecurity, confidentiality, and customer data. 💯
• Team Spirit: Ability to work collaboratively and support others, especially during busy times. 🤝
• On-the-Go Ready (Preferred): A UK driving licence and access to a vehicle. This is great for future onsite opportunities but not essential to start. 🚗

Most Importantly: We're not expecting you to be a fully-fledged technician from day one. We're hunting for the right attitude, a commitment to care, a curious mind, and a drive to develop! ❤️

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Please note: You should not already hold a qualification at the same or a higher level in a similar subject.
• We may consider a mix of qualifications and experience if it demonstrates your readiness.
• If your qualifications are from outside the UK, you'll need an official document comparing them to UK standards.

Work Perks:

• Hours: 37.5 hours per week, Monday to Friday, 9 am – 5 pm (30 min lunch break). ⏰
• Pension: Company pension scheme (eligibility applies). 💰
• Parking: Free onsite parking. 🅿️
• Time Off: Paid holiday entitlement. 🏖️
• Fun: Company events and a super friendly, supportive team environment. 🎉
• Experience: Real-world exposure to diverse customers, tech, and career paths within a thriving IT services business. 🌍

Your Future:

• An amazing 90% of QA apprentices land permanent jobs after their apprenticeship – that's 20% higher than the national average! 🌟

About GHS:

GHS (UK) is a Swindon-based IT services company supporting businesses, schools, and multi-site clients. We cover everything from managed IT support and Microsoft 365 to cloud services, cybersecurity, networking, and more! Our Helpdesk works closely with our Field, Project, and Senior Engineering teams, giving you a fantastic overview of the IT landscape. 🏢

Ready to Apply?

Click the apply button to start your journey! 🚀 P.S. Applications might close sooner than the deadline, so don't wait – apply early! 🏃‍♀️💨

Key responsibilities

• Build, configure and quality-check laptops and desktop computers.
• Install Windows updates, approved applications, security software and standard customer configurations.
• Create, amend and disable user accounts, email accounts and access permissions.
• Prepare equipment for customers, including asset recording, labelling, packing and checking accessories.
• Assist with goods in and goods out, stock control and the organisation of workshop and build areas.

Skills